Bookings & Payments
Lux Brows & Lashes requires the payment of a deposit prior to the confirmation of a booking for the following services. Deposits are non-refundable if an appointment is missed or cancelled.
Required deposits are as follows:
- Brow Feathering Consultation: $50 deposit
- Brow Feathering: $400 deposit
- Colour Refresh: $150 deposit
- Brow Sculpt: $50 deposit
- Brow Lamination: $85 deposit
- Lash Lift: $85 deposit
- Combo Treatments: $100 deposit
Lux Brows & Lashes accepts the following forms of payment:
- Cash or debit card
- Visa & Mastercard
SMS Reminder Service
An automated text will be sent to you with all of your booking details prior to your appointment date. You must reply YES to confirm your attendance at which point you are agreeing to all of our terms and conditions.
Running Late To Your Appointment
Our staff are generally fully booked each day, so we do not have the ability to push back appointments due to one of our clients being late. If you do arrive late, we will do as much as possible in the remaining time. In some instances, we may not be able to commence a procedure if it cannot be finished in the remaining time.
We require a minimum of 10 days notice for cancellation of Brow Feathering appointments and a minimum of 3 days for all other services. If you cancel within the minimum cancellation time frame or do not attend your scheduled appointment you will still be charged the full service cost.
Guests & Children
Guests and children are not permitted to attend your appointment with you. This allows our staff to apply their full focus on the quality of service and procedures that we provide to you.
Gift vouchers are available for any value and need to be used within 6 months from their date of issue. They are non-refundable and non-transferable and we cannot refund any unused balances. Whilst deposits are not required for bookings that will be paid for with a voucher, Lux reserves the right to decrease the value of a voucher should a client not attend a confirmed booking.