New Client Information

We are not a shop front. Our studio is located inside the Wilsons Security office building, 6 English St, which is exactly opposite Hyatt Place, same side as LaManna. There’s a BIG SIGN in the middle of the road on the grass median strip just before the roundabout pointing to the building. Free 2 hour street parking is available on Hammond Ave or ticket parking (pay and display) is required for longer durations & also available behind the Hyatt in their car park (approx $5) or park in Coles car park and walk back to us – ALWAYS check Parking signage.

Please note our terms and conditions, cancellation & reschedule policy before booking. Upon booking you agree to our terms and conditions. Below mentioned business days (BD) are Monday to Friday. We are very transparent with our terms and conditions, please take the time to read over these.

Online bookings
Online bookings are non refundable, you can reschedule yourself 3+ days out from your booking date, cancel within 3 BD your service fee is forfeited.

Instore Bookings
Instore bookings: 3 BD+ notice or forfeit your deposit / or if no deposit paid full service fee is required. (for all services except Brow Feathering services)

Feathering Services
Feathering services : 10 BD+ notice is required for all brow feathering services, as we allocate a large amount of time & due to pre feathering prep required (no Coffee, alcohol, disprin 48 hrs prior to appt & typical anaesthetic requires 48+ minimum hrs to pre order for your appointment. If you cancel inside these days (depending on your booked service) you forfeit your deposit, online payment or gift voucher.

We are a small business and hope you value our time as we much as we value your booking. An automated confirm text and email (the email outlines your appointment details) is sent 7 days prior to your booked appt. You must text reply YES to confirm your attendance. To cancel or reschedule your appt you must text the studio on 0423 028 149. The automated booking system text you received does not make or receive calls. Please do not reply via email to the bookings emails as this too is system automated (we don’t receive email replies via this). We really appreciate your booking and are very transparent with our terms and conditions. Thank you for taking the time to read this and we look forward to seeing you. Lux Brows and Lashes